Financial Synergy supports the Acurity client base using people and technologies. The client focused approach to customer service used by our support teams delivers efficient and low risk implementations and timely problem resolutions.

Financial Synergy works closely with clients to ensure that our development and support efforts continue to meet changing needs. Regular client contact and strategic discussion help to define ongoing development directions.

Service Desk

The Acurity Service Desk serves an important function for the support of the Acurity system. Our new Service Desk has been separated from the Quality Assurance function to provide clients with an operational point of contact to address and manage issues, while providing efficient and cost-effective resolutions.

The new Acurity Service Desk adopts the ITIL principles of service delivery, replacing the old Help Desk function.

Our dedicated team is ready to provide you with the information you need about Acurity products and services. They are also available to take care of and manage your first and second-level support enquiries with greater efficiency and ease, and at the highest of standards. The Service Desk will carefully manage all enquiries from start to finish, to ensure a fast and accurate information flow directly to you.

The aim of our new Service Desk is to deliver clients the quality support and customer care that you have requested through your Account Managers, at User Groups and in surveys. To ensure the Acurity Service Desk is able to deliver what you need, when you need it – our team are trained in both ASFA RG146 and ITIL Version 3.

Clients will also receive monthly Service Level Agreement (SLA) reports with information about how the Acurity Service Desk is tracking with regards to meeting your support requirements.

Coming soon to the Acurity Client Site
 
Lodge your enquiry online
Clients will be able to lodge enquiries online via a Service Desk form which will be made available on the Acurity Client Site.

Online Client Discussion Forum
The Acurity Service Desk will be complimented by the Client Discussion Forum which is designed to provide Acurity clients with a forum to share and discuss Acurity related discussions. This forum will start on a trial basis to allow users to provide feedback for its future development.

How to contact us

Phone: 1800 033 080
Email: servicedesk@financialsynergy.com.au
Hours: Monday to Friday, 8:30am - 5:30pm EST  

Consulting

The Financial Synergy consulting team is a group of dedicated technical professionals who are committed to ensuring that the best possible products and services are delivered to our clients on a daily basis. This team draws on experience in pure IT, mathematics, superannuation and business analysis to deliver outstanding results for our clients.

Our consultants are available to:

Regular training and consistent industry experience with a wide range of product types ensures that our consultants are in a position to help our clients leverage off this knowledge to improve their business outcomes.

User Groups

Financial Synergy facilitates regular Client Syndicate meetings that provide an open forum for clients to participate in the selection of strategic development items for the Acurity system. This client centric focus and broad industry experience has helped Financial Synergy avoid the poor design that can occur when technology is the driver rather than the enabler of business strategy.